FAQ

Why has my order tracking status not updated?

Tracking updates can be delayed when the parcel is:

 1) Going through local customs clearance procedures

 2) At the post office sorting center

 3) Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues,etc. 

Why haven’t I received my order?

A.Your order has not shipped out yet. Normally, it will takes 10-30 working days for items arrivals. We recommend you check the status of the order in your Account. Go to: View orders --My orders.
B. Your order is in transit, and it is within the estimated delivery time, please wait, in most cases orders will arrive within the estimated time. If your order has not arrived and it is taking longer than the estimated delivery time, please contact us.

What is it meant that logistics information has been updated to pick up ?

1."Pick up " means that the parcel have been delivered in your local post office ,but you need to go to post office to receive the parcel .

I did not receive my order, why is the tracking status showing as delivered?

Possible reasons include:
A. The delivery address is incorrect .
B. Someone else has signed for the parcel.
C. The parcel has arrived at your local post office and will be delivered in 1-2 business days.
D. The parcel has been delivered and left in your mailbox.
If the shipping address is incorrect, please contact us.
If the shipping address is correct, we recommend you check your Mailbox and look around your property to be sure it has not been left outside. If you can not find the package, please contact us.

What should I do if I want to change the shipping address?

Please contact us, if the order has not shipped, we will update the address. We cannot change the delivery address after the order ships.

Payment Methods

A. We accept PayPal Payment:

1. Log in your PayPal account or use Credit Card Express.
2. Enter your Card Details; the order will be shipped to your PayPal address, please check it is correct, then click Submit.

B. Credit Card / Bankcard Payment

We accept all Visa Cards and Master cards.
1. Choose your shipping address or create a new one.
2. Choose Credit or Debit Card payment.

Return Policy

Cexyqueen is committed to 100% customer satisfaction! If you are unsatisfied for any reason, you may return your purchase within 35 days of the ship date*--WITH ORIGINAL PACKAGE. Please contact us before returning any item for a refund. We will not accept items sent back unless you have already arranged to return it to us.                                            Customer email: callmepretty@outlook.com

1. If you want to return an item with quality issues, we will responsible for all shipping fees. Please send the item(s) back to us through a local post office instead of express services like DHL, UPS, TNT, and FEDEX. By choosing one of the above-mentioned fast delivery options you might incur in import taxes and the delivery might be delayed due to the customs clearance process. We will only arrange a replacement or issue a refund after we receive and inspect the returned item.

2. If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.

3.Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on earrings, lingerie, underwear, swimwear.

4.Please contact us no later than 7 days after you have received your order.

5.Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.

 

If you still have other FAQs, please email us via callmepretty@outlook.com.

We will respond you once we see the mail. 

Hope you enjoy shop at Cexyqueen!